Latest blog posts

Is a New Reality Dawning on the ITSM SaaS dream?

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just...

Heywood Pension Technologies

Thanks to hth华体会OB体育登录 and ITIL we’re confident that we can deliver the service our customers require and better understand and respond to their changing needs, in a more digitally-driven world.
Heywood Pension Technologies adopts an ITIL-driven approach with hth华体会OB体育登录

ITSM Technology Case Study: Heywood Pension Technologies

Heywood Pension Technologies Heywood Pension Technologies’ service desk provides support for both external customers and its own employees, and receives an average of 18,000 requests every year, (70% from external customers and 30% from internal staff). Significant...
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