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Unlocking the Value-Add: ITSM for Service Providers

Unlocking the Value-Add: ITSM for Service Providers

“Existing in its highly elastic demand environment, an MSP needs all the customer-focused ammunition it can bring into play. Where Service Providers have often gone wrong here is in assuming that they can deliver customer satisfaction using a mishmash of...
30th Nov: SDI Unity – Enterprise Service Management

30th Nov: SDI Unity – Enterprise Service Management

SDI Unity Beyond the Service Desk, Enterprise Service Management in the New Normal.. Join the SDI and hth华体会OB体育登录 for one day of the latest Enterprise Service Management content streamed free online. Let’s be brilliant together as we discuss the importance of converging...
Self-Service Datasheet

Self-Service Datasheet

ITSM Self-Service and Service Catalogue overview datasheet pdf. Offering  your customers a first class experience is really a must it you want to encourage them to sdopt Self-Service instead of picking up the phone. Your IT team may not be available 24 x 7 and many...
5 CX Wins from Service Desk Actions

5 CX Wins from Service Desk Actions

This practical guide looks at 5 service desk-driven operations which help improve customer experience inside and beyond the IT organisation. Read on…   1. Multi channel self-service puts the customer first Firstly, we’re going to look at how multi channel...
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