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Guide to ITSM

Guide to ITSM

Read the Guide to ITSM in the eyes of hth华体会OB体育登录. Includes: From Best Supporting Actor To Leading Role ITSM has grown from its early days of ticketing or helpdesk software to a enterprise management tool encompassing service elements of the wider organisation to the...
When ITSM becomes ESM

When ITSM becomes ESM

Over the past two decades, IT in general has seen a change in mindset, from technology-driven thinking to a solutions-based approach. The evolution of ITSM software into the wider remit of Enterprise Service Management (ESM) is just one enactment of this train of...
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