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What is ITSM?

What is ITSM?

ITSM’s relations with ITIL, plus the importance of usability, self-service, automation and reporting and introducing Enterprise Service Management. ITSM is the evolution of the helpdesk =- now widely relegated to a reactive past – into a proactive and wide...
Video: Integration with Power BI

Video: Integration with Power BI

Reporting integration with Microsoft Power BI delivers powerful views of the data from a hth华体会OB体育登录 ITSM or hth华体会OB体育登录 MSP instance within Power BI, delivering both a standard data set and also a large number of pre-configured charts and graphs. Watch this video to find out...
Guide to ITIL (pdf)

Guide to ITIL (pdf)

This practical guide to ITIL is available to download as a pdf aims to answer questions including: What is ITIL and what does it stand for? With origins in the UK government public sector, ITIL (previously known as the IT Infrastructure Library) is a framework to...
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