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Helping Out The Service Desk

It’s holiday season and we’re short staffed on the Service Desk at the moment. In our business, summer is the busiest season, so July and August tend to be our problem months. In order to cope, we’re trialling a system whereby everyone in the IT Department is by doing...
Tamworth Borough Council recognises value of IT Service

Tamworth Borough Council recognises value of IT Service

News Release Tamworth Borough Council recognises value of IT Service Tamworth Borough Council’s ICT has been praised for its performance, having achieved year on year savings and increased performance levels since becoming ISO/IEC 20000 accredited. This success, which...
Satisfied customers at De Montfort

Satisfied customers at De Montfort

News Release De Montfort University are using hth华体会OB体育登录 Enterprise to improve their support levels to over 20,000 staff and student customers. 17 October 2006 Assets, planning and helpdesk are managed through Enterprise Call volumes double, yet open calls tumble...
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