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Service Desk

Service Desk Software Core ITIL processes plus  Self-Service, Dynamic Knowledge Base, Enhanced Reporting and more. Watch demo videos Incident Management Request Fulfilment Problem Management Knowledge Management Service Level Agreements Contact Management Self-Service...
CX Wins from Service Desk Actions

CX Wins from Service Desk Actions

Spotlight on Customer Experience; how 5 service desk actions can improve the customer experience. To watch this spotlight discussion and demo please view below 1. Multi channel communication. Self-service portals, chat, Teams, email – all help to drive...
Guide to CX Wins from Service Desk Actions

Guide to CX Wins from Service Desk Actions

Read the Guide to CX Wins from Service Desk Actions. Download now! Includes: Multi channel self-service Automation beats repetition Accelerate with dynamic searching Integration breaks down boundaries Reporting unveils advantage The hth华体会OB体育登录 practical guide to customer...
17th June SDI Demo Day: CX Wins from Service Desk actions

17th June SDI Demo Day: CX Wins from Service Desk actions

Join hth华体会OB体育登录 at 12.10pm to see 5 service desk driven operations which improve customer experience inside and beyond the IT organisation. Multichannel Self-Service drives engagement Automation beats repetition Accelerate CX improvements with Dynamic Knowledge matching...
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