Whether praise or complaint, there’s always something positive to learn from employee feedback.
1. What Does It Do?
- Track the priority of feedback across all employees whether positive or negative
- Identify areas of concerns in order to proactive action
- Break down actions as tasks and assign to respective owners to implement
- Keep employees up-to-date at all times via the Self-Service portal or email
2. Key User Benefits
- Increased visibility of all employee feedback
- Improved collaboration and communication
- Reduced calls to the HR department
3. More Info
The term ‘customer feedback’ is used frequently, but it is just as important to listen to what your employees have to say. Whether it is a praise or a complaint, feedback enables HR teams to get a sense for how employees are feeling and whether any action needs to be taken. Without a formal process or system in place, any feedback received by the HR team can easily be lost or forgotten about – leaving employees feeling ignored and demotivated.
hth华体会OB体育登录 HRCM helps to combat this by providing HR teams with a dedicated process to manage all employee feedback. Tasks can be created and assigned to relevant individuals allowing for investigation and remediation activities. And you can be confident that everything that happens throughout the process is logged, detailing a full audited history from beginning to end.
Via the hth华体会OB体育登录 Self-Service portal, employees are also able to raise new feedback and view updates to existing feedback, keeping them (and anyone else who is interested) informed every step of the way.
There is a lot to be learnt from feedback. Whether praise or complaint, hth华体会OB体育登录 HRCM helps to make this process easy to manage and monitor ensuring that employees feel engaged and valued.
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