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The Top 5 Reasons Self-Service Fails

The Top 5 Reasons Self-Service Fails

The benefits of Self-Service have been a subject for discussion for a number of years now.  It is widely understood that introducing Self-Service to your service desk can reduce costs and time as well as improve the customer experience. The Service Desk Institute...
Could gamification help your organisation level up?

Could gamification help your organisation level up?

“Gamification is key to an organisation’s ability to grow and prosper.” Neil Penny, Product Director at hth华体会OB体育登录 Originally published on Life Insurance International Achieving a consistently motivated, engaged workforce is one the most important factors in an...
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