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Watch the 5 min video tour of MSP Service Desk

MSP software centred around each customer

There is constant pressure on Managed Service Providers to supply innovative new services and to grow business activities, customers and revenues. Needing to provide an excellent service, maintaining a tight grip on costs, while remaining continually competitive within their chosen market is vital, and quality of customer support is seen as a key competitive differentiator.

ITSM for MSPs can help to increase customer engagement, retention and long term value-add.

MSP help desk software is built to keep track of your contractual commitments across numerous customers, covering a myriad of supplied products and services. When each customer has their own complex hierarchy of service level targets to support , meet and report on, it’s easy otherwise to become lost in identifying who and what to support. Without this clarity, your quality of service can suffer and support costs can inevitably increase.

ITSM for MSP Customer Value

A single platform for complete control

With quality of service critical for IT Service Providers to safeguard their customers’ long term business, maintaining excellent service management disciplines over multiple channels, integrating service updates with other key applications, and having detailed reporting available, all add crucial customer value.

hth华体会OB体育登录 Service Management software is designed for IT Managed Service Providers to manage the processes, events, and functions that impact on the effective operational performance of the entire company, often beyond the IT help desk.

 

 

hth华体会OB体育登录 Service Management helps make this a reality. It is fully equipped with everything you need to manage your business growth, service delivery and ongoing support services.

hth华体会OB体育登录 Service Management is a single platform providing a complete view of all customer interactions, enabling you to offer exceptional customer service through effective and efficient operational performance

What’s Included?

hth华体会OB体育登录 Service Management offers over 30 different services and components to assist Service Providers in competing and managing their operations effectively, creating a platform for growth and profitability.

Service Desk

From Incident Management to Self-Service, our Service Desk modules are designed to keep your Service Desk efficient and your customer satisfaction levels high.

Business Management

Every department contributes to the effective operation of a Service Provider business – from identifying sales opportunities, managing risk, demonstrating effective compliance, and invoicing happy customers.

Reporting & Analytics

hth华体会OB体育登录 Service Management includes powerful reporting options that will provide the right information when and how you need it.

Operations & Service Delivery

Providing exceptional Service Delivery and Project services to customer expectations is how a Service Provider business is judged. hth华体会OB体育登录 has the tools to get it right.

Contract & Supplier Management

Service Providers must manage multiple contracts with customers and suppliers, sometimes with many variables, complexities and client specific terms.

Resource Planning

View, assign, schedule and change events on your service team’s calendar.

Service Management Software for Service Providers

Download our MSP Brochure

There’s constant pressure on Service Providers to supply innovative new services and to grow business activities, customers and revenues. Discover how hth华体会OB体育登录 can support your Service Desk, service delivery and ongoing business operations. Learn more about what MSP software is and how it works in our what is MSP software blog

What Our Customers Say

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