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Get Your Buyers Guide Today

Get Your Buyers Guide Today

Have You Got It? ITSM News, the email newsletter for the IT service management market, celebrated it’s third issue at the end of November 2005 with a special gift for all subscribers. All readers registering to the newsletter receive The Buyers Guide to Service...
Help desk for beginners

Help desk for beginners

What is a help desk? What functions does a help desk perform? What are the advantages of a help desk? Why bother with help desks?…Surely the answers to these questions are obvious? Well, no, not necessarily for those who are new to the market or for those who have no...
Is IT outsourcing wrong?

Is IT outsourcing wrong?

Why does anyone outsource IT functions? This may appear to be an absurd question, but do we really know? The reason most often wheeled out in business is that you should outsource any function that is not a ‘core competency’ and therefore should be managed more...
Hints and Tips

Hints and Tips

Q1: We have a user of the software who has left the company. How can I delete their user account without losing reference to their calls? Hint: In hth华体会OB体育登录 Enterprise (4.07 onwards) there is a feature called Retire User. This feature flags a user account as being...
Rise of the Machines

Rise of the Machines

Try telling IBM employees that IT is buoyant and that the epicentre of growth is in services. Having successfully jettisoned its PC division to Lenovo (only after US officials decided that its earlier fears about the Chinese company using IBM’s offices to launch...
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