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Latest blog posts

Prince 2

There’s a lot of coverage in the press at the moment about the end of ITIL. To be honest, I’m not convinced this is the case; ITIL has embedded itself in the way we work, the language we use, and the software tools that run our support service. It’s not ITIL that I...
No Room for Passengers

No Room for Passengers

When I apply for a job, I always ask the same question; is there a good IT Team in place? The response I get is invariably the same. A few exchanged glances across the interview panel, a pause, and then a measured reply along the lines of; “On the whole, yes, but...

Helping Out The Service Desk

It’s holiday season and we’re short staffed on the Service Desk at the moment. In our business, summer is the busiest season, so July and August tend to be our problem months. In order to cope, we’re trialling a system whereby everyone in the IT Department is by doing...
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