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Efficient Contract Management in one location

Managing thousands of contracts spanning hundreds of partners and suppliers can be a time consuming process, especially when they’re spread over multiple spreadsheets or systems. hth华体会OB体育登录 Service Management allows you to manage your contracts easily and efficiently in a central location, tying them to suppliers and the services or equipment they provide.

With hth华体会OB体育登录 Service Management you can keep on top of the critical workload of contract negotiations, and banish the myriad of spreadsheets containing approved suppliers and their contracts. You’ll receive plenty of early warning for expiring contracts, be able to share details of contract discussions, as well as report on supplier performance over time.
hth华体会OB体育登录 Service Management helps you reveal wasted investments on licences that are no longer used, and to renegotiate ineffective contract terms. You’ll never be left wondering which supplier supports which hardware and software and under which contract.
ITSM domains

Domains

Consolidate contracted web domains and store them in a centralised location.

1. What Does It Do?

  • Track the details of all domain registrars
  • Automated notifications of expiring domains
  • Tie domains to their underlying customer contracts
  • Monitor domain costs over time
  • Associate the physical servers hosting the domain

2. Key User Benefits

  • Keep on top of domain renewal and costs
  • Improved vision of all customer information

3. More Info

With the advent of the internet, technology service providers often manage hundreds or thousands of web domains, all corresponding to different customer contracts, registered with different internet registrars, and all having different renewal dates and costs.

hth华体会OB体育登录 Service Management consolidates the details of these web domains into a single centralised location allowing you to track the customer contracts that the domain relates to, who the domain is registered with, when it expires and how much it will cost to renew. hth华体会OB体育登录 Service Management provides automated notification of any domains due to expire, including what the renewal options are should they still be required.

Consolidate information about the domains you host within a single, easy to use, centralised store and gain a complete vision of all customer information.

1. What Does It Do?

  • Consolidate your supplier details into a central location with secure access
  • Keep track of the important individuals within each supplier
  • Identify the assets provided by your key suppliers and their warranty status
  • Monitor underpinning contracts for all of your suppliers and track their performance over time

2. Key User Benefits

  • Improved supplier relationships
  • Increased productivity
  • Better visibility of risks within the supply chain

3. More Info

Life’s easier when you have a complete view of all your suppliers. Receive live updates and exchange information quickly to ensure full track-and-trace visibility of your supplier’s actions and their impact on your services. All suppliers can be assigned their own Service Level Agreements (SLAs) which record and measure performance statistics independently of your own internal SLAs. Should something go wrong, you’re automatically emailed, pinpointing what has gone wrong and showing who is responsible. You can also see who the best performing suppliers are, giving you more justification for working with them again.

With hth华体会OB体育登录 MSP you can allow your suppliers to log into your Service Management solution, giving them visibility of specific information such as incidents and problems they’re working on, orders for products and services they provide, projects and work orders they’re involved in, or any other element you may require. This ensures immediate access for all external third parties to the right information at the right time.

Supplier management is also fully integrated with the hth华体会OB体育登录 Service Management Risk and Audit modules allowing you to identify potential issues within your supply chain, implement management controls, and perform regular audits where necessary to ensure appropriate quality is maintained. Integrated reports allow supplier performance to be analysed in detail, enabling you to focus on the bigger picture.

Whatever type of supplier you manage you’ll find tracking all your supplier commitments and activities a breeze with hth华体会OB体育登录 MSP Service Management.

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Supplier Management

Maintain a complete view of all your supplier activities, what they supply and their overall performance, by tracking and tracing their contributions to the delivery of your service to your customers.

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Supplier Contract Management

Managing thousands of contracts spanning hundreds of partners and suppliers can be a time-consuming process. Manage your contracts centrally and link them with suppliers and the services or equipment they provide.

1. What Does It Do?

  • Consolidate multiple contract sources into a central system of record
  • Track contract start and end dates, licence details, costs and special terms
  • Define the process of internal and legal review of each contract state such as suspension, termination and expiration
  • Receive automatic notifications of contract deadlines, and keep on top of contract negotiations
  • Tie contracts to suppliers and the IT services and equipment they provide

2. Key User Benefits

  • Visibility of all active supplier contracts
  • Never miss a contract renewal again
  • Drive down contract costs by reporting on past supplier performance

3. More Info

Managing thousands of contracts spanning hundreds of partners and suppliers can be a time consuming process, especially when they’re spread over multiple spreadsheets or systems. hth华体会OB体育登录 IT Service Management allows you to manage your contracts easily and efficiently in a central location, tying them to suppliers and the services or equipment they provide.

With hth华体会OB体育登录 IT Service Management you can keep on top of the critical workload of contract negotiations, and banish the myriad of spreadsheets containing approved suppliers and their contracts. You’ll receive plenty of early warning for expiring contracts, be able to share details of contract discussions, as well as report on supplier performance over time.

hth华体会OB体育登录 IT Service Management helps you reveal wasted investments on licences that are no longer used, and to renegotiate ineffective contract terms. You’ll never be left wondering which supplier supports which hardware and software and under which contract.

1. What Does It Do?

  • Track customer contract dates, services supplied, and any special negotiated contract terms
  • Define default Service Level Agreements and service availability targets
  • Track contract costs and raise invoices according to contract schedule
  • Identify products and services provided under the terms of the contract

2. Key User Benefits

  • Improved visibility of contracted terms
  • Manage contract costs
  • Improved information sharing across all areas of your business

3. More Info

Managing the contracts between your organisation and your customers can be a time-consuming process. With hth华体会OB体育登录 Service Management, all customer contracts can be centrally managed and tied to the products and services provided.

hth华体会OB体育登录 Service Management’s defined process of internal and legal review, including termination and expiration of contracts, provides a framework from which all contracts and costs can be managed easily and efficiently. What’s more, with automatic notifications of contract deadlines and costs, hth华体会OB体育登录 Service Management allows organisations to keep on top of the critical workload of contract negotiations. It can assist in the reduction of costs through performance analysis under the terms of previous and current contracts, allowing for improved renegotiation of contract terms.

Left unchecked, over delivery of services in relation to agreed contracts can be wasteful. All customer activities recorded in hth华体会OB体育登录 Service Management can always be linked back to the originating customer contract ensuring you’ll always have a full picture of the effectiveness and profitability of a specific contract.

Regardless as to whether your contracts are an all-you-can-eat fixed term, break/fix, time and materials, or based on service credits, managing your customer contracts with hth华体会OB体育登录 Service Management will help you deliver the right services under the appropriate terms of the contract.

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Customer Contracts

Deliver the right services, to the right customers, at the right time. Build a centralised customer contract database and improve visibility of customer-specific contract terms.

MSP order management

Product and Order Management

Gain complete visibility and control of your incoming IT by publishing a list of approved products, and managing orders from quotation, to approval, confirmation, and through to delivery on-site.

1. What Does It Do?

  • Manage a single point of reference for all purchasing transactions within the IT department
  • Track current and historic price information for your approved products lists
  • Manage supplier part numbers, and expected lead time for approved products part
  • Track the status of your orders, split deliveries, signatories and the ultimate destination of equipment
  • Upload and attach original procurement documentation, order forms, invoices, and scanned copies of delivery notices

2. Key User Benefits

  • Make better informed buying decisions
  • Increase productivity
  • Save time and costs
  • Increase order visibility and control

3. More Info

The management of orders for new IT equipment, following requests from users or just simple asset recycling, is critical to keeping on top of your IT estate. Gaining visibility of the orders you have awaiting quotes, pending delivery or coming in today ensures you can more accurately plan your daily activities.

Order Management is tightly integrated with both Product Management so that orders are raised only for products that are currently available from suppliers, approved for internal use, and available within your published catalogue. Information such as purchase price, tax rates, last purchase date, and lead times can be defined for each certified product, and used to make better informed buying decisions.

Order Management incorporates a comprehensive procurement approval process, and allows the tracking of individual orders featuring multiple order-lines. This provides traceability to corresponding invoice information and increases your visibility and control. Successful deliveries can be automatically added to the Configuration Item database (CMDB) on completion of the order, ensuring there’s no double-handling of information.

Gain complete visibility over your IT procurement requests, with hth华体会OB体育登录 IT Service Management Product and Order Mangement.

Using hth华体会OB体育登录 Service Management

ITSM inps
Many of our customers have taken advantage of the services available to control and manage their IT Operations, one of those customers is INPS who uses hth华体会OB体育登录’s Configuration Management functionality to track the numerous services that it supports. Thanks to hth华体会OB体育登录 ITSM, INPS know exactly which customers are connected to the different systems they have in place and how they are using the various services, enabling them to target any changes swiftly and accurately.

What Our Customers Say

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