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No Room for Passengers

No Room for Passengers

When I apply for a job, I always ask the same question; is there a good IT Team in place? The response I get is invariably the same. A few exchanged glances across the interview panel, a pause, and then a measured reply along the lines of; “On the whole, yes, but...

Helping Out The Service Desk

It’s holiday season and we’re short staffed on the Service Desk at the moment. In our business, summer is the busiest season, so July and August tend to be our problem months. In order to cope, we’re trialling a system whereby everyone in the IT Department is by doing...

When is IT not IT?

In many organisations there are some technology systems which are not managed by the main I.T. team. Often these are small, specialist systems which are looked after by the departments which own them. The reasons for having this type of arrangement are usually...

The case for IT training

How important is IT training for other departments? I was having a discussion with a senior (non-technical) colleague last week about a potential new IT requirement and we came to the issue of hardware. He asked me how much the server would cost (it would come out of...
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