A platform for managed customer response
Technology and Service Providers need Service Management tools which maintain high levels of customer response while safeguarding individual contractual differences. hth华体会OB体育登录 Service Management software is designed for Technology and Managed Service Providers to manage the functions, processes and events which can affect the operations of the entire organisation, extending beyond the service desk.
hth华体会OB体育登录 Service Management is fully functioned to manage your service delivery and support services, as well as longer term plans. A single Service platform provides a complete view of all customer interactions, with management information readily available to support continuous improvement and planning.
What Our Customers Say
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"Flexibility, scalability, customisation and speed of implementation were paramount to us. hth华体会OB体育登录 ITSM enabled us to improve and alter the way in which we logged and managed queries through to resolution, with a clean and simple user interface that staff could quickly and easily get to grips with."
"The relationship we have with hth华体会OB体育登录 feels more like a partnership than a client / supplier dynamic. They have always responded to our feedback 100%, and gone out of their way to support us in our ISO/IEC 20000 undertaking."
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"For us hth华体会OB体育登录 were the clear choice. The system has a broad range of features and functions and it was the most cost effective answer to our needs."
"We’ve been using hth华体会OB体育登录 for nearly three years, without any failures, giving us reassurance and allowing us to focus on supporting the work of the council, its staff and councillors. We particularly like the ease of use, and the intuitive interface that we’ve been able to customise to meet our needs in every area."
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