ob体育app _ ob体育竞彩|ob体育最新版本苹果下载 v8.5.8

The University of Greenwich  has announced that it has adopted  IT service management  software Sostenuto from hth华体会OB体育登录 to underpin its drive for ITIL based IT service improvement.

University of Greenwich adopts ITIL processes

The University, known for its rich heritage, serves 25,000 students across three campuses, and a number of schools such as the School of Architecture and Construction and the School of Business.

Head of Information and Communications Technology Alan Broadaway spearheaded the project, which will help the service desk improve support for desktop, infrastructure, email and classroom IT. “The change was prompted primarily by a need for better reporting and self service. We were looking for a tool to help us improve service, one measure of which will be shorter fix times, to analyse our performance more effectively, and to function in a more structured way by introducing service catalogues.”

Sostenuto was selected from a shortlist of software tools, once the department’s ITIL processes had been mapped out in detail. “We had strict criteria for the software, and Sostenuto was in the best position to fulfil these,” says Alan Broadaway. “There were some definite ‘must haves’ on our list, including that the software be entirely web-based, ITIL 3 compatible, coupled with powerful reporting functionality and highly configurable. Sostenuto ticked all of these boxes, and was the first choice thanks to a combination of variables including price, functionality, flexibility and good account management.”

“I have to say that hth华体会OB体育登录 struck me from the start as a professional company, who would work with us to achieve our objectives.”

The University procured Certero’s  asset management  solution AssetStudio™ from hth华体会OB体育登录 to work in tandem with Sostenuto. Self service interface Chameleon was also included in the deal, with the aim of providing direct support to the University’s 25,000 students and staff in due course. Further stages of the project also include plans to extend the use of Sostenuto to support business, remote and e-learning applications.

pc加拿大28体彩历史视频 英雄联盟竞猜(安徽)登录抽注 pc28加拿大大小计划最稳网 全球电竞直播赛事网站 lol英雄联盟直播新版v0.7 IM电子竞技比赛赛程手机版