A brand new test report by Broadband Testing has given a definite thumbs up to hth华体会OB体育登录’s performance with regards to ITIL guidelines, and beyond.

hth华体会OB体育登录 ITSM performance

The IT Infrastructure Library (ITIL) is now widely recognised as offering an effective best practice framework within which to operate IT Service Management.  hth华体会OB体育登录 ITSM was configured to provide an advanced interpretation of the guidelines, and in order to evaluate the product’s performance according to ITIL criteria, hth华体会OB体育登录 recently commissioned Europe’s foremost independent IT testing laboratory, Broadband Testing.

The report focused on the disciplines of IT Service Support bearing in mind more general considerations, such as future evolution and an organisation’s own constraints.

“[We considered] the product’s flexibility, ability to support change and scale as a company – and its ITSM needs – expands, how easy it is to configure and manage and how well it integrates with 3rd party applications. […] In each and every case we are satisfied that hth华体会OB体育登录 ITSM meets those requirements, within ITIL and beyond.” (hth华体会OB体育登录ITSM performance within an ITIL framework – a Broadband Testing Report)

Tom Weston, Chairman of hth华体会OB体育登录, said: “I am delighted that a formal endorsement has been given to what the growing number of organisations who have signed up to hth华体会OB体育登录 had already understood. hth华体会OB体育登录 ITSM provides a perfect tool to implement ITIL, but is by no means restricted to this set of guidelines as it stands now. I would add that no software product can be deemed ITIL ‘compliant’ as ITIL is not prescriptive – the report looks at how hth华体会OB体育登录 ITSM interprets the guidelines.”

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