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hth华体会OB体育登录 2018 round-up

hth华体会OB体育登录 2018 round-up

Another year – and what’s changed in the ITSM world? My 2017 round up centred on SaaS – how organisations had come to terms with their security concerns of the Cloud and started to embrace the combination of certainty and flexibility that comes with hosted pricing and...
DevOps: ITSM Killer or Talking Shop?

DevOps: ITSM Killer or Talking Shop?

At this point, most people in the IT world have heard the term “DevOps”. Sometimes it’s mentioned with the excitement of the devout. Other times it’s more of a ‘what has this got to do with me?’ But what is Devops actually for? Is it a replacement for ITSM and ITIL?...
Is a New Reality Dawning on the ITSM SaaS dream?

Is a New Reality Dawning on the ITSM SaaS dream?

How markets evolve is a topic for endless debate. Anyone who’s been in an industry for any length of time will have seen trends come and go; the IT cycle of in-house to out-source to in-house being one that immediately springs to mind. There’s no right or wrong, just...
ITSM ROI: a treasure trove of value!

ITSM ROI: a treasure trove of value!

I’ve worked in the service management software industry for longer than I care to admit, yet I’ve just been given a stark reminder of the contribution that it makes to the wider business. This Computer Weekly article on the adoption of hth华体会OB体育登录...
Privacy Policy update

Privacy Policy update

hth华体会OB体育登录’s Privacy Policy has been updated, including changes to address the new standards introduced by the European data protection law, known as the General Data Protection Regulation (GDPR).
So you don’t need new service desk software?…

So you don’t need new service desk software?…

…The 12 year old ‘ticketing system’ serves the purpose, just fine? Think again, your business will thank you for it. Efficiency comes in many forms and not only can the right solution cut departments’ costs, but it can also be a revenue generator and a powerful...
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