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5 CX Wins from Service Desk Actions

5 CX Wins from Service Desk Actions

This practical guide looks at 5 service desk-driven operations which help improve customer experience inside and beyond the IT organisation. Read on…   1. Multi channel self-service puts the customer first Firstly, we’re going to look at how multi channel...
David and Goliath – who are you betting on?

David and Goliath – who are you betting on?

A classic dilemma for an IT professional tasked with sourcing and procuring products and services for their company is: “do I play ‘safe’ or go with what looks the best solution, regardless of the provider?”. Put another way, this is often a vendor case of David...
ITSM: Best Of Breed Or Jack Of All Trades?

ITSM: Best Of Breed Or Jack Of All Trades?

It’s the age-old argument within the world of IT – create and integrate a solution using a combination of perceived best of breed products, or opt for an all-in-one alternative, with potential pros and cons in each case. Best of Breed ITSM The dilemma dates back even...
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