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Incident management demo

This short video introduces how organisations can use hth华体会OB体育登录  Service Management  to manage their  incidents .

 

Incident management made quick and easy with hth华体会OB体育登录 ITSM – help at a click, You can look at incident records on a summary screen. Filters allow you to control the results. The individual filters also allow you to search and all the data can be easily exported. If you need to associate actions to multiple records, you can do that too. For example you can tie multiple incidents to  one problem management record. Configure screens that display the fields you want to include with an option to make specific fields mandatory. When you’re populating screens with data, hth华体会OB体育登录 gives you results based on what you’re typing, so it’s really simple. You can even add new data on the flat. The dynamic search and match feature instantly shows you any corresponding information, so when you search a contact, you can view any records related to that contact, from logged incidents to items and anything you need. There’s the ability to pre-populate the required fields to make the logging process quick and consistent. Any information you have in the system can be tagged with multiple key words, so then when you type the key words, the records appear straight away. All the key details of the incident can be displayed – there’s the option to use colour and highlights to make any important information stand out. For every stage of the incident, you can view the actions and options available. hth华体会OB体育登录 ITSM provides a clear audit trail, a history of the incident with all updates recorded. You can also upload attachments to the record if you need to. Incident management with hth华体会OB体育登录 ITSM ensures that the entire lifecycle of the incident is recorded and managed.

For more information on hth华体会OB体育登录  Incident Management  please do not hesitate to  get in touch  with a member of the team.

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