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Self-Service is not just a buzzword in IT. From banking to supermarkets, Self-Service is a growing trend widespread across many of our day to day activities. Yet, only about half of our respondents said that they were currently using it on the IT Service Desk. This suggests that for many, Self-Service will be a key area for development in the coming months and years.

Based on our recent survey of the IT community in the UK, over 700 responses were collected and analysed in our just-released white paper titled “6 steps to effective Self-Service”. Using this robust amount of information, the paper gives a concise and informative overview about the key success factors, concerns and challenges, faced by organizations implementing a Self-Service initiative.

Key topic areas:

  • Communication
  • Training
  • Service re-design
  • Usability
  • Software
  • Communicating success

About the author:

“6 steps to effective Self-Service” was written by Owen Powell, IT management consultant and author. Owen has worked in the IT industry for over 25 years, and now works as a specialist interim CIO. Owen is an authority on IT shared services, and has a clear vision of IT service management solutions can add value to any organisation. As well as blogging regularly – for hth华体会OB体育登录 software – on a wide range of IT related topics, Owen is also the IT careers expert for the Guardian newspaper.

6 Steps – Continual Service Improvement

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