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Brand new research carried out by SDI and sponsored by hth华体会OB体育登录 highlights how  resilient IT support teams  managed often partially tested business continuity processes yet adapted swiftly to support changes in working during the COVID pandemic. Was COVID the tipping point towards  digital transformation ? Over half of all respondents successfully implemented a  collaboration platform  to support the shift to  remote working  and improved their business’s perception of their IT support services. Is COVID-driven change here to stay?

Here we discuss how IT service during COVID will continue  reshaping support strategy ; the outlook indicates strategies for  shift left , becoming more agile and automating more to enable self-sufficient users. However it is imperative also to consider how our ITSM tools stacked up alongside those shifts in service and support lessons learned from the pandemic, in preparation for future crises.

This webinar showcases the SDI & hth华体会OB体育登录’s research into IT service’s response to COVID-19. David Wright of SDI will explain what the data tells us about IT service today and how it must shape our strategy to  future-proof IT support  across the organisation. David Bullivant and Martin Julyan of hth华体会OB体育登录 will discuss recent experiences of change and considerations for tool selection, showing how  ITSM technology  supports IT service’s evolving strategy.

 

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