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service desk experience

Experience

From ticketing and helpdesk software, to IT Service Management solutions, ITIL adoption and SaaS, hth华体会OB体育登录 has been a key contributor to the development of the Service Desk industry. hth华体会OB体育登录 was established in 1994, and prides itself on being at the forefront of helping organisations to deliver services and manage business processes. In excess of 1,000 customers of every type and size have purchased hth华体会OB体育登录 products, ranging from enterprise scale Service Management projects through to straightforward Service Desk implementations. Our expertise and knowledge gained from working with such diverse clients, in both Public Sector ITSM and Commerce, contributes to our product development and future customer implementations. We have been true innovators, being one of the first companies globally to bring to market a 100% browser based application for this sector.

Experience

From ticketing and helpdesk software, to IT Service Management solutions, ITIL adoption and SaaS, hth华体会OB体育登录 has been a key contributor to the development of the Service Desk industry. hth华体会OB体育登录 was established in 1994, and prides itself on being at the forefront of helping organisations to deliver services and manage business processes. In excess of 1,000 customers of every type and size have purchased hth华体会OB体育登录 products, ranging from enterprise scale Service Management projects through to straightforward Service Desk implementations. Our expertise and knowledge gained from working with such diverse clients, in both Public Sector ITSM and Commerce, contributes to our product development and future customer implementations. We have been true innovators, being one of the first companies globally to bring to market a 100% browser based application for this sector.

glasses

Well Connected

hth华体会OB体育登录 is a UK company, independently owned since 1994. We develop our software in the UK and we support our customers from here. Those interested in ‘Software as a Service’ should take confidence in the knowledge that the business partner for our SaaS IT Service Management offering is IBM Cloud . hth华体会OB体育登录 only utilises IBM’s UK based Tier 3+ data centres, which can facilitate almost any data, ‘infosec’ and business continuity requirements.

We understand that our obligations evolve with time, and have set up a working committee to ensure compliance with GDPR both from a product aspect and for the commercial entity of hth华体会OB体育登录. You can read more of our view on topics including ITSM and GDPR in our blog.

well connected
working partnership

Our Approach

We believe in creating an effective working partnership with our customers and to do this we will need to understand the client’s business drivers as well as the technical and functional requirements. Gaining this understanding will begin from the moment you get in touch with us. Our team will work with your organisation to truly understand what you are trying to achieve and how we can help – if we can’t, or if there is a technical or commercial mismatch, we will say so. Our highly experienced service delivery team have well proven methodologies suitable for project scopes of all sizes. Once your project is implemented, customers are supported by hth华体会OB体育登录’s highly rated UK based Customer Service Desk who offer technical support for any issues faced. Additionally clients can access the ‘customer only’ login area on our website and our Self-Service portal which is full of advice and tips on using hth华体会OB体育登录. Training is available regularly at hth华体会OB体育登录 offices or at your own site. All clients have an Account Manager allocated to them and this team are backed up by expert technical resources.

Our Approach

We believe in creating an effective working partnership with our customers and to do this we will need to understand the client’s business drivers as well as the technical and functional requirements. Gaining this understanding will begin from the moment you get in touch with us. Our team will work with your organisation to truly understand what you are trying to achieve and how we can help – if we can’t, or if there is a technical or commercial mismatch, we will say so. Our highly experienced service delivery team have well proven methodologies suitable for project scopes of all sizes. Once your project is implemented, customers are supported by hth华体会OB体育登录’s highly rated UK based Customer Service Desk who offer technical support for any issues faced. Additionally clients can access the ‘customer only’ login area on our website and our Self-Service portal which is full of advice and tips on using hth华体会OB体育登录. Training is available regularly at hth华体会OB体育登录 offices or at your own site. All clients have an Account Manager allocated to them and this team are backed up by expert technical resources.

working partnership

Our Culture

hth华体会OB体育登录 exists for the benefit of its customers, staff and shareholders. We are not ‘all about the IPO’. We stand for honesty, integrity, openness and giving value for money. No one is hired at hth华体会OB体育登录, regardless of their qualifications, unless they share our values. We are proud of our people, very many of whom have committed large parts of their careers to hth华体会OB体育登录. When customers put their trust in hth华体会OB体育登录 by selecting us, we are 100% committed to repaying that trust by delivering the best value that we can.

our culture
supporting community

Supporting Our Community

We believe in giving a little back to our wider community, even if this has resulted in a number of embarrassing moments for many of us! Here are just a selection of the causes we have supported.

Supporting Our Community

We believe in giving a little back to our wider community, even if this has resulted in a number of embarrassing moments for many of us! Here are just a selection of the causes we have supported.

supporting community

Would you like to learn more about hth华体会OB体育登录?

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