Originally published on IT Pro Portal, 6th November 2016. In an increasingly international and ‘always on’ world, employees and customers are finding themselves no longer just working the traditional 9am-5pm working day. In fact, with the continued rise of...
You often hear of people dreading Mondays, that the start of the working week is a genuine cause for distress. Not me. I have been lucky to find myself in a position at a company where I enjoy both the work and the people, but this did get me thinking – how many...
With the term ‘enterprise service management’ becoming more widespread it is no surprise that one of the questions most frequently asked by our customers is ‘how do I get more from my existing IT service management solution?’ as many IT Managers or Service Desk...
IT risk management has become such an important business issue that data relating to risk is now commonly used to guide boardroom decisions. Research from Gartner shows that 71% of IT risk data is being studied at the very top of the business hierarchy, and is being...
In follow up to our guide: What makes a Great Service Desk Manager, here are our five most important traits that separates a mediocre Service Desk Manager from one who excels: Cares about people, not numbers Managers are judged by the numbers they deliver, so...
Have you ever contacted a customer service department because of a process or technology failure? Perhaps the online ordering system has backed you into a dead end, or the Self-Service portal failed to give you the info you needed to complete an order. It’s...
