Power BI Reporting integration adds vital visibility to COVID driven change with Sunrise ITSM. Community Integrated Care (CIC) is a national social care charity which provides care and support to thousands of people with a diverse range of needs across England and...
It’s called Enterprise Service Management, though you could equally call it ‘adaptability’. Either way, Enterprise Service Management – ESM – vs ITSM is an ever more common practice. ESM is applying the principles and enabling technology of Service Management, more...
For many organisations, how to make self-service work has been on the agenda for years. And that’s hardly surprising. The benefits are supposed to be huge, ranging from cost savings to higher user satisfaction. But if you’ve ever tried to implement ITSM self-service,...
After all those years of talk about crisis management, risk mitigation and disaster recovery, along came Covid-19 and the world was shocked, seemingly overnight, into making its plans a reality. For IT services teams, the 2020 pandemic meant swift action to firstly...
Adapting to COVID with ITSM tools. As the COVID-19 crisis runs its course, IT service departments and IT Service Management software have taken the strain of managing the required change in working practices. Enabling the relocation of a working population from an...
Is your SaaS Service Desk software hosted in the UK? Do you know exactly where your ITSM data is, at all times? Does this matter to you, your staff or your customers? Can your supplier transparently tell you where your data is stored and processed – in the UK or...
